Consumer Mediation Information
In accordance with the provisions of the French Consumer Code relating to consumer dispute mediation, OMAN
AIR informs its customers that, after submitting a written complaint to the OMAN AIR Customer Relations
Department (concerning any matter such as claims, disputes, service quality, or after-sales issues) and in
the absence of a satisfactory response within 60 days, the customer shall refer the case to the Tourism and
Travel Mediator (MTV) for an amicable settlement.
Information on the mediation procedure is available on the Mediator’s official website:Saisir le médiateur - mtv
Contact details of the Mediator:
MTV Médiation Tourisme Voyage
CS 30958 – 75383 Paris Cedex 08 – France