FeedBack | Oman Air

Guests feedback is very important to us as we believe that it helps us to evaluate our service level and identify areas for enhancement. Great attention is paid to the guests’ expectations and requirements and all efforts will be taken to meet these as closely as we can. It is extremely gratifying to us when guests write with a suggestion or request and these will be incorporated if within our immediate scope.

Guests who visit this page with queries/comments within a week of their travel, may kindly contact our Call Centre at our Hub station on +968 24531111 or visit Global Contact Details .

For frequently asked questions click here or direct your concerns to the following email address: webbooking@omanair.com

For any type of refund please address your request to the following email address: websalesrefund@omanair.com

For all the baggage related claim or complaint please click here

feedback.mediation

Consumer Mediation Information

In accordance with the provisions of the French Consumer Code relating to consumer dispute mediation, OMAN AIR informs its customers that, after submitting a written complaint to the OMAN AIR Customer Relations Department (concerning any matter such as claims, disputes, service quality, or after-sales issues) and in the absence of a satisfactory response within 60 days, the customer shall refer the case to the Tourism and Travel Mediator (MTV) for an amicable settlement.

Information on the mediation procedure is available on the Mediator’s official website:Saisir le médiateur - mtv

Contact details of the Mediator:

MTV Médiation Tourisme Voyage
CS 30958 – 75383 Paris Cedex 08 – France

Customer Informationt:

feedback.ticket_confirmation

Name*

feedback.Middle

feedback.Last*

Gender*

Sindbad Number

Email *

Country/Region*

Land Phone**

Mobile Phone**

feedback.Escort_Guest

feedback.First_Name

feedback.Last_Name

* Fields are mandatory
** Atleast one of them is mandatory

Feedback:

Feedback Type *

Booking Reference

Ticket Number

Purchased your ticket from*

FLIGHT NUM

TRAVEL CLASS

TRAVEL DATE

INCIDENT DATE

DESCRIPTION *

Attach Related Documents

You can upload doc, docx, txt, rtf, pdf, xls, xlsx, zip, jpg, jpeg, jpe, gif, png, bmp, rar, eml, msg, html or htm files. (Maximum total size of 10MB)

I have provided all relevant information / attachments for this passenger feedback*

Bank Details Form:

Beneficiary Name *

Bank Name *

Branch Name *

Account Number *

Re-enter Account Number *

Bank Country *

Account Currency *

SWIFT Code *

Sort Code (if applicable)

IBAN NUMBER

IFSC CODE

ABA Routing

OTHER DETAILS

I have provided all relevant information / attachments for this passenger feedback*

Compensation is Subject to eligibility , if eligible the amount will be credited to the above account

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